Get in Touch
Whether you have questions about our products, need sizing advice, or want to learn more about our craftsmanship process, we're here to help. Our team typically responds within 24 hours.
Contact Information
Email:
[email protected]
For general inquiries and customer service
Style Consultations:
[email protected]
For personalized styling advice and wardrobe planning
Office Address:
SminuGunpa Wear
1285 West Pender Street, Suite 600
Vancouver, BC V6E 4B1
Canada
Showroom Hours:
Monday - Friday: 10:00 AM - 6:00 PM PST
Saturday: 11:00 AM - 5:00 PM PST
Sunday: Closed
Note: Showroom visits are by appointment only. Please email us to schedule your visit.
Frequently Asked Questions
How do I determine my size?
We provide detailed size guides for each piece in our collection. If you're between sizes or unsure, our style consultants are happy to help. Email us your measurements, and we'll recommend the best fit for your body type and preferences.
What is your return policy?
We offer a 30-day return window for unworn items in original condition. Additionally, our quality guarantee covers any manufacturing defects within the first year. See our Terms of Use for complete details.
Do you ship internationally?
Currently, we ship within Canada and to select international destinations. Contact us at [email protected] with your location for shipping availability and rates.
How long does production take?
Most items ship within 2-3 business days. Custom sizing requests typically add 2-3 weeks to production time. We'll provide specific timelines when you place your order.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. Contact us directly to purchase, and we'll send a personalized gift card to your recipient.
Visit Our Showroom
Experience our collection in person at our Vancouver showroom. During your visit, you can:
- Feel the quality of our fabrics firsthand
- Try on pieces to find your perfect fit
- Meet with a style consultant for personalized advice
- Learn about our manufacturing process and material sourcing
Appointments are required and can be scheduled by emailing [email protected] or calling during business hours.
Partnerships & Wholesale
We occasionally work with select retail partners who share our commitment to quality. If you're interested in carrying SminuGunpa Wear in your store, please email [email protected] with information about your business.